I would often go to upstream projects with a list of paper cuts to discuss and have a very difficult time finding someone to discuss them with. Either the maintainer was too busy, or nobody was interested in small user experience issues, or “the mailing list made that [design decision],” or there was no record justifying the existing user experience so project stakeholders assumed they were deliberate decisions made by the original authors, etc.

via Announcing the User Experience Advocates Project < The Plenitude of Arboreal Beauty.

Oh dear lord somebody please help us.